Returns Policy

Easy 30-day returns & exchanges. Everything you need to know, below.

Head to our Returns Portal 

1. You must include a print out of your order confirmation, including you order number, name used at checkout and a note stating your preferred outcome (refund to original payment, store credit, or exchange). If no preference is provided, your return will be automatically processed as store credit once received and approved.

IMPORTANT — YOU MUST INCLUDE YOUR ORDER NUMBER AND FULL NAME WITH YOUR RETURN

IF YOU DO NOT INCLUDE YOUR ORDER NUMBER AND FULL NAME WITH YOUR RETURN, WE WILL NOT BE ABLE TO IDENTIFY WHO THE RETURN BELONGS TO. WITHOUT THIS INFORMATION, WE CANNOT PROCESS OR ISSUE YOUR REFUND.

Pack your items securely with a copy of your order confirmation and post to:
159 Studley Court, Derrimut, Melbourne VIC 3026, Australia.

Email your tracking number to info@villin.co once sent. For items over $75 we recommend a tracked service.

You have 30 days from delivery to request a return. Items must be unworn, unwashed, in original condition with all tags attached and in the original packaging, with proof of purchase.

Intimate items (unless faulty), gift cards, and sale or items purchased using a discount code, promotional code, or other discount offer.

Customers are responsible for all return shipping costs. Once the returned item has been received and inspected, if it is determined to be faulty due to a manufacturing defect, the return shipping cost will be reimbursed. Items that are not deemed faulty due to a manufacturing defect will not be eligible for reimbursement of return shipping costs.

If your item arrives faulty, damaged or incorrect, contact info@villin.co within 7 days with your order number and photos. Verified items will be replaced or refunded at no cost to you.

Once received and approved, refunds are issued to your original payment method within 1–3 business days (store credit is instant). Your refund may be reduced by payment-provider fees, or by the value of free shipping received if the refund drops your original order below the free-shipping threshold shown at checkout. Partial refunds or store credit may apply to items returned not in original condition or after 30 days.

The fastest way to get what you want is to return your item and place a new order. Where stock allows, we'll process your exchange once approved.

If you received an item as a gift with proof of purchase, you have the same rights as the original purchaser. Without proof of purchase, approved returns are issued as store credit.

Email info@villin.co — Monday to Friday. This policy is governed by the laws of Queensland, Australia, and may be updated from time to time.