Frequently Asked Questions
Where are you based?
VILLIN is proudly based in Australia. All orders are processed and shipped from our Australian HQ.
How long does shipping take?
Orders are processed within 24 hours (Monday to Friday).
• Australia: 2–5 business days
• International: 7–14 business days
You’ll receive a tracking link via email as soon as your order ships.
Do you ship internationally?
Yes. We ship worldwide.
Shipping rates and estimated delivery times are calculated at checkout based on your location.
Is shipping tracked?
Yes. Every order is sent with tracked delivery. You’ll receive tracking details once your order is dispatched.
Do you offer free shipping?
Yes, we offer free shipping on all Australian orders over $180. and free express shipping on orders over $250.
Shipping costs for all other orders are calculated at checkout.
Can I return or exchange my order?
Yes. You can return or exchange any item within 30 days of delivery, provided it is in original condition and unworn.
To start a return, visit our online Returns Portal.
Full details available in our Returns Policy.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking link so you can follow its journey in real time.
Are your sizes true to standard fit?
Yes—our pieces follow standard Australian sizing.
For exact measurements, please refer to our Size Guide on each product page.
Can I change or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it.
Please email info@villin.co as soon as possible and include your order number.
Do you offer gift cards?
Yes. Digital gift cards are available and delivered instantly via email. They can be used across our entire online store.
Will items be restocked?
Most of our drops are limited and may not be restocked. To be first in line for new releases, join the VILLIN VIP club
Who can I contact for support?
Our support team is available Monday to Friday.
For all enquiries, please contact info@villin.co. We typically respond within 24 hours.