30 days from delivery to start a return.

Unworn, unwashed, tags on, in the original packaging, with proof of purchase.

Start it in the portal, then pack the piece with a note: your return code, order number and full name.

Post it to 159 Studley Court, Derrimut, Melbourne VIC 3026, Australia. Return postage is yours. For items over $75 we recommend a tracked service.

Email your tracking number to info@villin.co once sent.

Pick your new size in the portal. Where stock allows, we process your exchange once your return is approved.

Instant once your return is approved.

To your original payment within 1–3 business days of approval.

Payment-provider fees, or free shipping the order no longer qualifies for, may come off. Pieces not in original condition, or sent after 30 days, may get a partial refund or store credit.

Tell us within 7 days, with photos: pick Quality or fault, or Wrong item sent, in the portal, or email info@villin.co. Verified items are replaced or refunded at no cost to you, and the return postage is paid back.

Intimates (unless faulty), gift cards, and sale pieces or anything bought with a discount code.

With proof of purchase, same rights as the buyer. Without it, approved returns go to store credit.